Terms and Conditions
Last Updated: June 9, 2025
Welcome to SkinEra. These Terms and Conditions govern your use of our website, services, and communication platforms including WhatsApp. By accessing our site or using our services, you agree to be bound by the following terms.
1. Services Provided
SkinEra offers skincare consultations, appointments, and related beauty services. These are for informational and wellness purposes and do not substitute professional medical advice unless explicitly stated.
2. Appointments and Cancellations
- Appointments can be scheduled online or through WhatsApp.
- Cancellations must be made at least 24 hours in advance.
- Late cancellations or no-shows may be charged a cancellation fee.
3. Payments and Refunds
- All payments must be completed prior to service delivery.
- Refunds apply only for service unavailability, booking errors, or double payments.
4. Use of WhatsApp
- By communicating with SkinEra via WhatsApp, you consent to receive appointment reminders, offers, or customer support messages.
- You may opt out anytime by replying STOP.
- We only send approved templates or messages within the 24-hour window.
- No sensitive personal, medical, or financial data will be requested or shared.
- You agree to WhatsApps Business Messaging Policy.
- Notify us via email or our contact form if your number changes or you wish to opt out.
5. Privacy and Data Protection
Your data is protected and used only for service delivery and communication in accordance with our Privacy Policy.
You must not:
- Share false or misleading information.
- Misuse any communication channel.
- Attempt unauthorized access to our platform or data.
6. Intellectual Property
All content on this website — including logos, text, graphics, and images — is the property of SkinEra and protected by copyright laws.
7. Limitation of Liability
SkinEra is not liable for any indirect, incidental, or consequential damages resulting from your use of our website, services, or WhatsApp communication.
8. Modifications
We may update these Terms and Conditions at any time. Continued use of the services after changes means you accept the revised terms.
9. Contact Us
If you have questions or wish to opt out of WhatsApp communication: